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  • Privacy Policy

    Last Updated: August 2025

    BH Security, LLC dba Brinks Home™ (“Brinks Home™”, “we,” “us,” or “our”) is committed to protecting and respecting your privacy and ensuring that your personal information is processed fairly and lawfully under applicable privacy legislation. The purpose of this Privacy Policy is to explain how we may use information that identifies, describes, or is reasonably capable of being associated with you ("PersonalInformation"). Obtained through our website (the “Website”) and other electronic forums, including chats and service sessions, and obtained in connection with the sale and use of our products and the provision of related services (collectively, the “Services”). By using our Services, you are consenting to our Terms of Use.

    We may change our Privacy Policy from time to time, and we post the current version of the Policy, which will apply to your use of Services, on our Website. You are responsible for checking our Website periodically to ensure that you are aware of the current terms. If a revision materially changes your rights, we will notify you in accordance with applicable law.

    Residents of certain states may have additional rights concerning their Personal Information under the laws of those states. For a description of rights available in these jurisdictions, please refer to the "Additional Privacy Information for Certain Jurisdictions” section below.

    For your convenience, our Website may contain links to other websites. This Privacy Policy does not apply to those sites. You should contact those sites directly for information on their policies. Any reference to a linked site or third-party product or service is not an endorsement by us, and you assume all risk with respect to the use.

  • Personal Information We Collect About You

    We may collect, use, store, and transfer Personal Information to provide, improve, and protect our Website and Services. “Personal Information” does not include information that is publicly available, de-identified, or aggregated as defined by applicable laws.

    Sources of Personal Information

    We obtain information about you from a variety of sources, including:

    1. Directly from you, when you use or interact with our Website and Services, complete forms, request information from us, participate in surveys, or correspond with us by phone, e-mail, online chat, video, or otherwise.
    2. Through automated means, when you use our Services; for example, when you visit our Website, we may collect your IP address and other similar information. Additionally, we may collect your Personal Information when you interact with our Customer Service platforms via chat, web, phone, or email. These interactions may be monitored and recorded for quality and assurance purposes. For more information about these processes, see the section below titled “Information We Obtain by Automated Means.”
    3. From others, we may collect other information about you from third parties and outside sources, such as business partners, data analytics providers, public records, and marketing firms. This information may be used to supplement the information that we collect directly from you to provide or improve our Services.

    Personal Information We Collect and Process

    The chart below shows the categories of Personal Information we collect and whether we “sell” that Personal Information or “share” it for purposes of “cross-context behavioral advertising” as defined under the applicable laws.

    Category Examples Sold or Shared to Third Parties?
    Identifiers Name, mailing address, email address, phone number, password, date of birth, and any other information you choose to provide to us; we may also collect, when you provide it to us, your military status, in order to provide military discounts or cancel services when you are deployed. No
    Protected classification characteristics under state or federal law Protected classification characteristics under state or federal law No
    Commercial information Records of the Services purchased from us. We also collect certain billing information, including amounts due, your bank or payment card information, and other relevant transaction data. No
    Communication Information Your preferences for marketing and other communications, as well as the contents of text messages, email, phone calls, or audio messages that you send to us. We also collect records of messages you send via our customer service web chat feature, whether you are speaking to our virtual assistant or one of our customer service agents. No
    Internet or other similar network activity Internet protocol (IP) address, your login data, the web page you visited before visiting our Website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our Services, and usage data. No
    Geolocation data While Brinks Home does not collect precise geolocation data, service providers with whom we work to provide the Services (e.g., Alarm.com) may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No
    Audio, electronic, visual, or similar information. While Brinks Home does not collect video surveillance information, service providers with whom we work to provide the Services may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No
    Inferences drawn from other Personal Information Personal preferences, characteristics, predispositions, behavior, and attitudes. No
    Biometric information While Brinks Home does not collect biometric information, service providers with whom we work to provide the Services (e.g., Alarm.com) may, depending on your use of the Services. For more information, please refer to those third parties’ privacy notices. No

    Other Information Collected via Chatbots

    We use chatbots powered by third-party providers on our Website and Services to provide you with information and support. When you interact with a chatbot, any information you choose to provide may be collected and associated with your name or IP address, and a transcript of your interactions may be created and stored.

    You should not enter any information into a chatbot that you would not want saved, recorded, or monitored. By using or interacting with a chatbot, you understand that you are communicating with automated self-service software provided by one of our third-party providers or with our representative through such providers. Your communications may be saved, recorded, or monitored by us or our third-party provider. By using or interacting with a chatbot, you consent to our and our third-party providers’ collecting, monitoring, recording, and managing any information (including Personal Information) that you enter into or generate by using the chatbot or that is generated or collected by us or third parties automatically, including information collected via cookies and other tracking technologies. For more information about how these providers may collect, use, or disclose your information, please refer to their privacy policies.

  • Purposes for Which We Use Personal Information

    We may use your Personal Information for the following purposes:

    • To provide you with the Services you have requested, including customer service functions, and to perform other contractual requirements.

    • To improve and enhance our Services.

    • To provide you with information via email, phone or SMS, about goods or services we think may interest you. If you do not want us to use your Personal Information in this way, select the “unsubscribe” link in any e-mail communication from us or reply STOP to an SMS.

    • To manage our relationship with you, including notifying you about changes to our Privacy Policy and asking you to leave a review or take a survey.

    • To comply with legal or regulatory obligations.

    • To investigate and take action against fraudulent or illegal activity or improper conduct.

    • To use, store, or report your information for any other lawful purpose or as reasonably necessary.

    • For quality assurance and internal training purposes.

    We do not use or disclose “sensitive Personal Information,” as defined under applicable law, for purposes other than those permitted by law.

  • Sharing your data

    We may disclose your Personal Information to our service providers, including IT services, analytics services, and our authorized dealers and representatives, to help us provide, improve, protect, and promote our Website and our Services.

    We may also share your Personal Information as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.

    In the last 12 months, we have not disclosed Personal Information to a “third party” other than our service providers for any business purpose.

  • Additional Privacy Information for Certain Jurisdictions

    Residents of certain states may also have rights under applicable privacy laws, subject to certain limitations, which may include:

    • Right to know whether, and for what purposes and from what sources, we collect and process Personal Information.
    • Right to delete Personal Information provided to or obtained by us.
    • Right to correct inaccuracies in your Personal Information, taking into account the nature and purposes of the processing of the Personal Information.
    • Right to know with whom we have shared your Personal Information, for what purpose, and what Personal Information has been shared.
    • Where processing of Personal Information about you is based on consent, the right to withdraw your consent to such processing.
    • Right to opt-out of the sale or sharing of your Personal Information (as those terms are defined by applicable law), or the use of or processing of your Personal Information for targeted advertising purposes. We note that we currently do not sell or share your Personal Information, except as necessary to provide you Services as detailed above.
    • Right to object to decision-based on profiling or automated decision-making that produce legal or similarly significant effects on you.Right to appeal the decisions we make regarding the processing of your Personal Information. You may exercise this right by replying to the correspondence you receive from us, or by contacting us as described at the end of this Privacy Policy.

    We will not discriminate against you for making use of these rights by offering you different pricing or Services or by providing you with a different level or quality of Services.

    In addition to the rights above, you also have choices about how we communicate with you and how we process certain Personal Information about you. You may opt-out of receiving marketing or other communications from us at any time by following the unsubscribe instructions provided in any email or SMS that you receive from us or by contacting us as provided at the end of this Privacy Policy.

    If you opt-out of receiving email or other communications from us or otherwise modify the nature or frequency of communications, it may take up to ten (10) business days for us to process your request and you may continue to receive communications from us during that period. You will continue to receive administrative messages regarding our Services, or transactions you have entered into with us, even after opting-out of promotional communications.

    Submitting Privacy Requests

    If you are a resident of one of these states and wish to exercise these rights as detailed above, you may email us at [email protected].

    For all requests, please clearly state that the request is related to “Your [State] Privacy Rights” and indicate which type of request you are making. Please also provide us with your first and last name and zip code.

    We will take steps to verify your request by matching the information provided by you with the information we have in our records. If we are unable to adequately verify a request, we will notify the requestor. We may request certain reasonable additional information (that may include Personal Information) to help us authenticate your identity or your request, and to clarify or understand the scope of such requests. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request.

    To the extent that you elect to designate an authorized agent to make a request on your behalf, they must provide the written authorization bearing your signature.

    We may deny your request if (1) we are not reasonably capable of associating your request with the Personal Information or it would be unreasonably burdensome for us to associate your request with the Personal Information; (2) we do not use the Personal Information to recognize or respond to you specifically or associate the Personal Information with other Personal Information about you; and (3) we do not sell the Personal Information to any third party or otherwise voluntarily disclose the Personal Information to any third party other than a processor, except as otherwise permitted under applicable law.

    If we decline to take action regarding your request, you may have the right to appeal, depending on your state of residence. We will notify you providing our reasons and instructions for how you can appeal the decision.

  • Information We Obtain By Automated Means

    We and our third-party service providers use cookies, pixels, and other tracking technologies to track information about your use of our Website or Services.

    Cookies

    A cookie typically includes a unique identifier that is sent to your browser from a website’s computers and then stored on your computer's hard drive. Some cookies allow us to make it easier for you to navigate our Website and Services, while others are used to enable a faster log-in process or to allow us to track your activities on our Website.

    Pixels

    We also use pixels (a.k.a. clear GIFs, web beacons, or tags), which are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, pixels are embedded invisibly on web pages. We may use pixels in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage.

    Google Analytics

    We use Google Analytics cookies and pixels to collect information about your use of our Website. Google Analytics collects information such as how often users visit our Website, what pages they visit when they do so, and what other websites they used prior to coming to our Website. We use this information only to improve our Website and Services. Google Analytics collects only the IP address assigned to you on the date you visit our Website, and does not collect your name or other identifying information. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user, but the cookie can only be utilized by Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to our Website by disabling cookies on your browser.

    Browser and Industry Solutions for Blocking Cookies

    Additionally, you may be able to set your browser to block certain cookies or notify you when a cookie is set. The Help portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Website and Services who disable cookies will be able to browse the Website, but some features may not function.

    Notwithstanding the above, visitors to our Website may follow the steps provided by initiatives that educate users on how to set tracking preferences for most online advertising tools, such as the Network Advertising Initiative (https://thenai.org/about-online-advertising) and the Digital Advertising Alliance (https://digitaladvertisingalliance.org). You can use the Digital Advertising Alliance’s AdChoices opt-out tool (https://youradchoices.com/control) to opt out of the use of your Personal Information by many third-party ad networks for targeted advertising purpose.

  • Data Security

    The transmission of information via the Internet is never completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures on our Website.

    If you have any questions about security on our Websites, or if you become aware of any unauthorized use of an account, loss of your account credentials, or suspect a security breach, notify us immediately via the methods provided at the end of this Privacy Policy.

  • Personally Identifiable Information of Children

    We do not knowingly solicit or collect the Personal Information of individuals under the age of 16. If we become aware that we possess the Personal Information of any children, we will delete the information from our records.

  • Governing Law

    Our Website is governed solely by the federal and state laws of the United States, and information submitted to our Website may be stored on servers located in the United States. European Union residents are advised not to disclose any Personal Information to us.

  • Contact Us

    If you have any questions about this Privacy Policy or wish to exercise any applicable rights, please contact us via email at [email protected].